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South el Monte Vacation Packages

Don’t expect decent service. The staff seems to be terribly frustrated to work there and takes it out on guests who ask basic questions. I had booked a room with a queen bed via Expedia and the front desk person gave me one with 2 double beds. He also charged me for the room despite me showing him the booking via Expedia and the fact that I had already paid a portion of the charges and only owed remaining balance. He double charged me and said he cannot do anything and refused to change rooms to the one I originally booked. Won’t recommend to anyone unless you are ok dealing with a short tempered staff that seems to act like they are doing you a massive favor by letting you stay at the hotel.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

I was calling from a room on the 4th floor. It rang and then it sounded like they would hang up. I wanted to ask them to send maintenance to.our room because the sink was clogged. Well we made the best of it. Also, small bugs inside the pool. Nice cold pool. Does the hotel not upgrade Expedia members because I was told no 3rd party early check in or upgrades

Roaches in the room upon check-in. A photo shoot blocking the parking lot.

Staff were very friendly and helpful. I really loved the valet guy… super nice and greeted us each time we arrived or when we needed our car. Took good care of car as well.