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Southwestern New Mexico Vacation Packages

Wanda is an absolute gem of a person and an excellent cook. The room was comfortable and I really enjoyed having my own personal a/c unit. Location was extremely convenient with plenty of restaurants and shops nearby. If I’m ever in the area again this is where I will be staying.

⭐⭐ Disappointing Stay – Much Room for Improvement My husband and I recently stayed here after driving 15 hours, and unfortunately, our experience was disappointing. From check-in, I didn’t feel welcomed by the front desk staff. I was dressed casually after a long drive, and while I can’t say my appearance played a role, I felt the customer service lacked warmth and courtesy. Our first room smelled stale, and the vents were covered in accumulated dust. We requested another room, which they accommodated. The second room was better but still had an odor, and the mini-split AC unit had concerning black stains. Although renovations appear to be underway, the property needs significant improvements. The furniture is outdated, and the elevators were frightening. They creaked, stopped roughly, and sometimes the doors struggled to open. Breakfast was disappointing, with very limited options and practically the same food every morning. The front desk staff often made me feel like I was bothering them when asking questions. During our room change, an employee quietly commented about our room assignment and chuckled, which felt unprofessional. I do want to recognize the gentleman clearing tables in the breakfast area. He was genuinely kind and welcoming. An older building is understandable, but cleanliness, maintenance, and respectful customer service should never be compromised. Unfortunately, I would not stay here again.