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St Austell Vacation Packages

Overall lovely hotel with beautiful decor and facilities. Everywhere was very clean. The overflow car park still undergoing building works and £27 a day for parking is very overpriced. No toilet roll in our room. Very slow service at breakfast and ran out of milk at and could only offer oat milk. Seemed to be more waiting staff just stood around rather than serving

The universally excellent staff save this hotel from being an absolute disaster. We booked two months in advance, paid £196 + £10 for parking. The hotel is tired gloomy and depressing. We were assigned room 101 which was positioned in a corridor that that wouldn't have looked out of place in a squat. The furniture was old and mismatched, one of the table lights didn't work, the 1970s phone was broken and we overlooked the bins. The room also smelled damp and of stale cigarettes. The headboard was badly chipped as were all of the internal doors. We were actually going to check out but the very professional and helpful receptionist found us another room. It wasn't much better and not worth £196 but it was at least serviceable and it was easier for us to stay than to leave. We still had a view of the bins. The breakfast was OK but only because the breakfast staff were also lovely. We would not recommend this hotel.