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Always a great stay

This hotel was totally unexpected. The personal touches that they add are enchanting! Each room is unique and the thought behind them is incredible. They offer a coffee bar during the day and a wine bar in the evening. We were even able to have a free movie outside with popcorn! This is an amazing place! The lobby is like a public living room and there are seating areas with firepits in multiple locations. It is totally walkable to downtown Highlands . . which is so charming! Stay here!

The place was awesome

The staff kept knocking on our door early that morning and opened it twice whenever we didn't get to answer it quickly enough despite the fact that we asked who is it and said hold on. They entered our room and we were still asleep in our beds. Then at ariund 11am the manager and a man came and told me they had to put a new thermostat on the wall and told me they had to do it right then. I understand however this is something to do when the room isnt occupied. I was trying to get in the shower and had an appointment to be at and he wasn't worried about that he told me Thames had to do it now. I didnt feel comfortable leaving my belongings there while these peolpe were in my room and I was forced to wait and be late for my appointment. The thermostat worked fine it wasnt broken so I dont see the need to do this while I was renting the room. I have a service dog and was told I had to pay a fee for her. And he also told me I had to have her paperwork. They advertise that all pets stay free and service dogs are supposed to regardless. And by law you arent supposed to ask for paperwork or what my condition is for having one. The rooms are super small and not in the best of shape. Bedding is cheap and dirty and the lamps and phone jacks beside the beds didnt work.

Great space to rent versus have a hotel room. The unit was very spacious, clean and comfortable. Our only issue was getting an immediate response with an issue discovered at check in. Because Landing had to contact the onsite office for the apartments, we did not receive the pool pass until half way through our visit. It was very disappointing not to be able to use the pool the first two days since we intentionally booked this place for the pool.

Everything was great