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Our favorite hotel on a three week vacation. Perfect location to see historic sites, shopping, restaurants, and strolling by the river. Easy access to building and room. Friendly staff and gathering room was fully stocked. Would stay here again and recommending to friends traveling to Bern!

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Overall property is on a good location. Breakfast menu is not the best. Rooms are big and renovated bathrooms. Very small elevators

The room was very spacious and nicely decorated. The staff was very kind and helpful. The location was safe and conveniently located.

The front desk is lovely to speak with, each and every one of them!! They are so kind and helpful with whatever you need. The restaurant has excellent service - thanks Paula for all your help! :) we enjoyed our Raclette experience as well as the chocolate fondue!

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!