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The WiFi was out and they did not offer any comprnsation for the inconvenience; I will not stay at this Motel 6 again!

Unfortunately my room wasn’t clean once checked in. Had to wait for housekeeping to come back. Should have been done before checking in. Where our condos were located was not family friendly. Traveled with small children and no guard rails in front of step hills. They could easily roll down with one false move. Called front office to voice my concerns and was told someone would call me back within an hour or two, my entire three day trip no one called back.

Wonderful location and a great place to stay with family.

Our stay at Massanutten was a mixed experience. Our condo itself was perfect for our family…comfortable, spacious, clean, and a great home base for our trip. We also really enjoyed some of the activities, particularly the zip line and tubing, which were fun experiences for the kids and definite highlights of our stay. Unfortunately, other parts of the resort experience were disappointing. From the beginning, the resort felt overcrowded, understaffed, and difficult to navigate. Our room was not ready until well after the stated check-in time, there were no towels available at the pool, and customer service throughout the stay was inconsistent. The waterpark was particularly frustrating. The food we purchased was cold and poor quality, service was lacking, and by the afternoon there were extremely long waits with very limited slide availability. For what a family pays for admission, we expected a much better experience. The following morning, we arrived early for our pre-booked Alpine Coaster time only to discover it was closed, with no advance communication. We then spent a significant amount of time waiting in crowds without clear information or enough staff available to help us figure out what to do next. There were absolutely positives…we loved our condo, enjoyed the zip line and tubing, and the surrounding Shenandoah area is beautiful. However, the overall resort experience felt far more stressful than it should have for a family vacation.