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Everything was wonderful, the service, the employees, hospitality,the food, the environment. The cleanest of the hotel and overall the staff were great

The staff are very professional and helpful; the property is in excellent condition.

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

It’s not a bad hotel but it’s not a good one either…. For a well seasoned traveler that enjoys amenities. Pros Clean property Rooms are nice & up to date Friendly staff Nice view of the rain forest from your room if you’re booked on that side Cons They will charge you for food on your first and last day of stay even though you have an all inclusive stay They will not give you your all inclusive wrist band until 3pm on the dot even though we checked into our rooms at 240pm they made us come back downstairs 20 mins later for our wrist bands Tour is advertised as sloths but you don’t see sloths, just butterflies and trees Tour is only in Spanish WiFi gave out on day 2 of stay There are NO restaurants on location - just ONE buffet with 6 options for food There are no sitting areas - just by the pool… that’s it that is all Room service is only offered if you pay for the food The buffet is very limited - about 6 items served An example day 3 of our stay breakfast at the buffet was as follows - omelet station scrambled eggs bacon beef Spanish omelet oatmeal corn tortilla and hash browns. This is NOT a buffet but more of an upgraded continental breakfast shower takes about 5 mins to heat up Balcony glass is VERY shaky so be careful The free shuttle takes you to the mall and doesn’t come back until FOUR HOURS LATER It feels like you’re at someone’s bbq instead of a resort I really wish I would’ve stayed somewhere else would not recommend.

The property was as expected, the room was clean, loved the view, there is a few shops and cafes nearby so that was a plus and the staff were very helpful, the only issues we really had were the door lock was hard to open with the electronic key reader and the interior knob was detachable