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Clean rooms. Friendly staff. Convenient location.

The Hacienda & Spa at Hotel Santa Fe is beautifully situated near the Santa Fe Depot and within easy reach of highly rated restaurants such as Paloma and Tomasita’s. The hotel itself is lovely, with a distinctive Southwestern character, and our suite was excellent overall. That said, our Labor Day weekend stay had a few drawbacks. At check-in on September 4, the gentleman who assisted us was rather reserved and did not provide the warm, cheerful welcome we expected. In contrast, the lady on the afternoon shift was exceptionally friendly, helpful, and jovial—her hospitality was a real bright spot. Unfortunately, the hotel’s entire phone system was not working during our stay. This became particularly inconvenient when guests in the suite above us were making noticeable noise in the early morning hours. We wanted to contact the front desk but, without a working phone, would have had to go down four floors in the middle of the night—hardly ideal when awakened from sleep. The shower also drained rather slowly and could use some maintenance. Overall, we enjoyed the hotel’s beauty, location, and character. With improvements to the phone system, room maintenance, and consistency in guest service, this could be an even more polished and enjoyable experience.

Excellent location yet quiet. Beds are very comfortable and the hotel and room has charm and character.nice spacious bathroom. Nice shops in the hotel and rooftop bar.

Came for Zozobra event, able to walk to event. Close to the plaza for souvenirs, room was clean and relaxing

We loved this hotel so much, especially the 2nd floor. The staff was so accommodating. Could not be nicer. We would definitely stay here again.

Greeted with a smile, seated then others seated. Orders served water , no water for quite a while. Another server served us water after 30 minutes. Our server finally appeared, very friendly, finally we were rolling along the rest was good. Food was a 7 out of 10.