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We were there for a concert at the amphitheater however it was unfortunately cancelled the day of our stay. To compound our disappointment, staff did not allow outside drinks/coolers despite spending $350+ to stay the night. The hotel policy does indicate no outside drinks however hotels.com did not have those details anywhere in the booking. We were then forced to pay for drinks at the hotel. Our room beside us was also loud and when I explained this to the front desk staff, they said we could move rooms but would have to take everything out of our existing room, bring it downstairs to the front desk (we are on the 14th floor) and then someone would take us to our new room. Too much of a hassle so we just stayed where we were. However the bartenders were great and Iris at The Spa was even better, very welcoming and pleasant to deal with. Would only consider staying there again if the existing staff bar and most definitely Iris at The Spa were there.

Was nice to have parking at the hotel with the connected parking garage. As of Summer 2026 the parking was $23.00 every calendar day. Room was nice bed was comfortable the pillows weren't comfortable to me one too flat, two too much. Breakfast every morning was good. They usually had the same selection, but had a good variety. The downtown area is little rough at night so don't recommend venturing out too late at night. The hotel felt secure with needing a room key to enter hotel lobby area and also to get the elevator to go up to the rooms. Stayed there for about 6 nights and was nice to be able to keep food in the room and make a few meals, so we didn't have to always eat out. If what you are doing in the city is by this hotel I think you will enjoy your stay.

Loved it! Logan was a star

It's hard to quantify "good taste", but this hotel has it in spades. The style hearkens back to a Victorian hotel, and the staff were very helpful. It's a beautifully-maintained property. And dinner at their on-site restaurant was superb.