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This was a very clean and well-looked after property, and the staff went out of their way to check everything was in order.

We were there for 5 days. It was impeccable. The location, service, ambiance everything was perfect! All small attentions that makes you feel comfortable. We took the water taxi from (and to) the airport directly to the hotel fastest way to get there. Easy to walk around and along the waterfront. Breakfast was excellent

The staff is very helpful and courteous! Loved the complimentary water at check-in, checkout, and also in the fitness room. The fitness room is exceptional. Free weights, weight machines, Pelotons, quality treadmills, etc.

Everything was good!

Terrible experience. Family of five with three youngsters. Despite being loyal to the MO brand for years, this Boston property is by far one of the worst we have stayed at. To start, there were blood stains on the room carpet. Two rooms on the same floor were confirmed by staff when the booking was made, yet they were not available at check-in. Room service trays sat outside of rooms for hours without being collected. The bathroom was outdated, and the air conditioning was noisy. Overall, the property looked more like a Holiday Inn than a Mandarin Oriental. We will never come back.

I can't express how much I appreciate the hosts very fine people Indeed, the property is just awesome! The view gorgeous clearly they went out of their way to think of everything highly recommended. Tim Lawler

Beautiful hotel within walking distance of the beginning of the freedom trail.

Had to wait 45 mins to get our room after arriving at 4:00…check in time. Not impressed with that and ours was not the only one not ready. Obviously, they have a staffing problem or so t know how to schedule. Also had three people at the front desk but only one seemed to be able to check in people at a time. Room was clean but the bathroom was so small it was hard to move around. Rooms were not sound proud either so we could constantly hear kids running up and down the halls. Overall the place was okay but wouldn’t go back again.