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We stayed for 1 night, on a Friday to visit our son in Eccles. Our room, 119, was on the lower floor. It wasn't spotlessly clean, with a few cobwebs. The set up of room was quite unusual, with the toilet separate from the bathroom. The toilet was very old fashioned, compared to the rest of the room and bathroom which were more contemporary in style. The toilet was difficult to get into and didn't have a soft close lid. The bed was quite firm but large and comfortable. The bed was in an odd position in the room, with very little space one side to get in and out of it. We found the temperature in the room ok, with using the air con. The towels were soft and the bathroom products very good. We didn't eat in the hotel, so can't comment on the food. We did have a drink at the bar, which was good. Free parking and a good location for us.

While the staff at the front desk was nice, they dropped the ball multiple times and room service staff wasn’t bad, but were not showing hospitality like I would expect. I was there on a weekend trip to see Xmas markets. Wasn’t expecting any frills. I called the front desk 3 times over 3 hours to ask for additional bed sheets, and they never arrived. Each time the front desk said it was coming and gave some excuse, but by the third time I called they were frustrated with me for calling again. Sheets never came. My floor was being painted, no big deal, but the room’s walls were dirty and scuffed up badly. The place was not a dump; it just wasn’t maintained well and they aren’t taking care of things. My toilet would barely flush. The shower doors were broken and were difficult to get closed. There were screw holes in the bathroom walls which were never patched. The gym was also terrible. I wouldn’t work out in it even if I was desperate. Prisons have better equipment and layouts. It was below bare minimum in regards to quality or comfort. I won’t be staying there again.

Lovely hotel for a city break