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Waterman Vacation Packages

Excellent location. My grandson (3.5 yeas old) and I thoroughly enjoy our daily routine of strolling along the lakeside, having meals, playing games, watching the fireworks and taking in the scenery. The room is clean and the staffs are nice. We spent a wonderful six-day vacation.

Superb customer service! Above and beyond!

Will be back great experience room was amazing.

The first room we were assigned smelled like a cat. I'm severely allergic, so I knew right away (room 2204). The second room (1404) was nice and clean. Unfortunately the noise from Michigan Avenue is pretty much unbearable. It's an old building and no sound proofing has been done to the walls ... even from the 14th floor I could hear sirens all night, cars drag racing, and even gun shots. There are 5-6 elevators on this property, but the first set of 3 services the lobby to floor 22, and the second set services 22 - 30something. I found myself constantly waiting on an elevator. One morning at 8:30 am, I had to wait for 3 (very full elevators) to pass by. If I wasn't carrying a bunch of things I would have taken the stairs. On another occassion I actually got stuck in one of the elevators, as it wouldn't open at the lobby level. I had to take it back up and use the stairs. On a positive note, the location was nice. The gym was excellent, and the food on property was very good. I just won't be back because of the noise and the elevator issues.

This hotel is situated in a prime location, making it convenient to get anywhere in Chicago. The staff always greeted guests with bright smiles and provided immediate, friendly assistance with even the smallest requests. The room was very spacious; while there was some noise from neighboring rooms, it wasn't bothersome enough to be a major issue. I would love to stay here again if I visit Chicago in the future.