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Didn’t have the room we did reserve. Had to settle for something smaller. Didn’t even offer a way to make it right. Just all disappointing from there on.

Made my reservation 6 weeks before traveling. When we got there to register, the manager had canceled our reservation. The front desk person got us another room. There were bugs flying out of the sink. My husband got up in the middle of the night and stepped on an earth worm ( we had a door to the outside patio, but did not got out there during our stay. Upon check out, I checked my credit card. My booked stay should have be approximately $260, however my card was charged $798.00 for 2 days! When I called to inquire, the "manager" blamed no payment information came thru to save the room, so the charged is the current room rate. Interesting how they "didn't get my credit card information", never took my card at check-in. And were still able to charge $798 upon us leaving. When I called for a refund, I only received 50% of the overcharge refunded, which had not come thru in my credit card yet. I guess we'll see.