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West Palm Beach Vacation Packages

BUGS IN BED. Moved rooms 3xs because bugs in both the first AND second bed/room

Spa is phenomenal. Staff was excellent, very friendly, pleasant to assist you with anything. There seems to be a lack of umbrellas at the resort, but it was sorted out for us. Great time.

all in all a great place with attentive staff, comfortable accommodation, great area and beautiful surroundings.

Honestly wouldn’t stay here again. The shuttle transportation was a joke. Waited 45 min for them to never show up at the airport and ended up having to Uber myself. Then they do not offer cruise port shuttles. It’s a 3rd party business. The beds were terrible. Felt like someone had slept there for 10 years. My back was definitely feeling it. The shower pressure was awful. Took me 30 minutes just to wash my hair and condition it.

The hotel description and pictures are deceiving. Do not book. The lobby is nice and updated, but as soon as you stepped into the elevator, there was an immediate smell and filth. Our room air conditioner did not work, the room was not clean. There were crumbs on floor and my husbands feet were black from dirt. The front desk tried charging me for parking when parking was free with my booked reservation thru Expedia. I felt like I needed to shower immediately after leaving here.