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Westlake Village Vacation Packages

Good maid service

I was nervous about my stay because of the area the hotel is located, and while it is not the best area of LA, I felt very safe inside the hotel. Front desk staff were super nice, rooms are very large. I’m from Canada and don’t have a credit card and they allowed me to pay my security deposit in cash even though they don’t usually take cash so I was very grateful :)

I enjoyed my stay with the location and the bed was comfortable and shower was strong. No plug in the bath and tv didn’t work but this did not matter to me. My biggest issue was there was a problem with a neighbouring guest (welfare issue) and the police came (which was good) but they came to my door, handcuffed me for my safetyand took 10 minutes to prove I was not who they were looking for. Mainly because reception sent them to the wrong room and didn’t know I was staying in the room. There was no follow up and they didn’t come to apologise to me for their mistake which I found poor. So I just left on the door, that experience was not good. The reception staff should know who is I. What room and at least apologise when things do not go right instead of rudely ignoring it

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

Very nasty looking not up to part .and they tried to get more money out of me

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Cleanliness needs to be focused