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I usually stay here frequently with my husband or family members when in town. I was a little disappointed with the service somewhat this last visit. This is one of my favorite areas to stay . First off l never travel without at least one other person. I noticed my booking Expedia only listed me as a guest. I reached out to the hotel via Expedia email to advise hotel that it's two guest instead of just me. I got a response back. It was fine since the room I booked would accommodate two. The first thing that was somewhat annoying to me is when I was checking in, an elderly gentleman interrupted check-in process to talk to the clerk because she spoke his language. There was no attempt by her or him to say excuse me or pardon me please. I was just standing there after getting in town and being on the road for hours to kind of be pushed aside to wait with no apology before or after. The other clerk who spoke English had just finished with a customer and I was almost tempted to jump over to the other line since she was free but my credit card and ID was in the hands of the first clerk. It was an awkward moment which I feel could have been handled better and more professionally. The icing on the cake is we were given room keys for two but I was only given enough VIP tickets for the drinks for myself. I didn't complain because maybe it was my mistake when I booked my night confirming for two instead of 1 guest. However, after dealing with being slighted by a customer interrupt

Great staff, great place!

The only thing that was negative was it took forever to check in and limited parking by the lobby entrance.

This hotel is competitively priced with great amenities and upgrades. I booked an executive suite which gave access to a complimentary dining lounge for two guests during my stay. The staff were friendly and welcoming. I didn't have the time to use the spa or indoor pool but walked by it when looking for a microwave to reheat my food. The microwave was located in the family room which was setup for children/families to play games, read, craft, etc. Overall my stay was good.