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We contacted the property about checking luggage early, no problem. Check in was quick as well as checking out. Markets and pharmacy about a block away. Restaurants, bars, pubs landmarks all within walking distance. Red line and brown line L train about 8 minute walk. Our room was a little small but was comfortable and had everything we needed, very clean and for being downtown surprisingly quiet. Would recommend and would return.

Hotel Riu exceeded our expectations. The room was spacious and clean. There were no carpets in the room which was fabulous! The bed was comfortable and the room is equipped with key controlled lights and cooling. The hotel is very quiet and I had no trouble sleeping until the last night. There was a sound that mimicked a bass or subwoofer that kept me up. The staff did all they could to find the source including sending an engineer to my room to make sure it was nothing mechanical or internal. We never could find the source but it sounded far away not like in the next room. I felt very safe as a single woman traveling on my own. No access to upstairs rooms without a key card. Our favorite place was the rooftop bar!!!! Great views, fabulous staff, and the food was very tasty. Drinks were well made and not watered down.

Will be back great experience room was amazing.

Superb customer service! Above and beyond!

We only stayed one night but we definitely want to go back and stay at least two nights. It really was beautiful, clean and very secure.

The first room we were assigned smelled like a cat. I'm severely allergic, so I knew right away (room 2204). The second room (1404) was nice and clean. Unfortunately the noise from Michigan Avenue is pretty much unbearable. It's an old building and no sound proofing has been done to the walls ... even from the 14th floor I could hear sirens all night, cars drag racing, and even gun shots. There are 5-6 elevators on this property, but the first set of 3 services the lobby to floor 22, and the second set services 22 - 30something. I found myself constantly waiting on an elevator. One morning at 8:30 am, I had to wait for 3 (very full elevators) to pass by. If I wasn't carrying a bunch of things I would have taken the stairs. On another occassion I actually got stuck in one of the elevators, as it wouldn't open at the lobby level. I had to take it back up and use the stairs. On a positive note, the location was nice. The gym was excellent, and the food on property was very good. I just won't be back because of the noise and the elevator issues.

This hotel is situated in a prime location, making it convenient to get anywhere in Chicago. The staff always greeted guests with bright smiles and provided immediate, friendly assistance with even the smallest requests. The room was very spacious; while there was some noise from neighboring rooms, it wasn't bothersome enough to be a major issue. I would love to stay here again if I visit Chicago in the future.