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I have travelled a lot in my life and truly enjoy staying in places of all stature. As some of the best places are small family owned hotels, however this is not one of those places. The pictures on the walls are halfway off the wall, the sheets had burn marks and stains all over them. They’re is no way to reach the front desk in the entire room. We weren’t given a do not disturb sign which okay fine whatever we proceeded with our day out on the walk of fame. When we came back our room hadn’t been cleaned but our towels had been taken from our room and not replaced. So they came into our room specifically to take the towels we had. Then as we were laying in bed we hear people outside the door, when my partner went to check it out. Both the people on the other side and us were confused as the front desk assigned them the room we were already staying in and booked for two nights. The stairs are uneven and smooth causing potential falls. All around this hotel isn’t habitable and no one should book it. There are not only better motel 6s in the world but you’d actually probably feel safer sleeping in your car then the quality of the rooms this place provides. The amount of disrespect to enter a guests room to take towels from them because the hotel had run out is crazy. This was the worst hotel I had ever stayed at. There’s crackheads that lounge throughout the parking lot and even the staircases. This hotel looks like it could be a section of skid row. There’s no upkeep. Avoid it

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

My spouse and I had several challenges on our visit to the Langham this trip. We have a history with this property that dates back to when the property was a Sheraton, then in the Ritz Carlton brand, and now Langham. My spouse actually stayed at this property for the first time 47 years ago. On this trip we experienced issues with the door in our guest room leading out to the balcony kept popping open when the main door was opened. We also had a welcome plate delivered to our guest room we did not order and the F&B team took that item back to the kitchen. The morning we we checking out heading to a local unveiling service the shower in our accessible room did not work. We didn't have time for an engineer to look at the issue so we just moved on. I am sad this was our experience with the brand as we've had so many previous positive memories at this property. I hope someone from hotels.com leadership calls messages me back so we can make this right. Thank you, Dave B