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Winterbourne Vacation Packages

This hotel is 650 years old and the owner is happy to share quite a bit of history about it. Breakfast was excellent. Just know that the kitchen closes at 9:30 AM. We had room one which was the oldest room in the hotel and had an incredible bathtub.

Didn't realise it was self check in but really easy to do- had to ring a number to get a key code but the lady was really helpful and talked me through the process of gaining access so really easy and straightforward. Great overnight stay and parking onsite. Central location so great for shopping in the town centre.

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Stayed overnight and it was in a quiet neighbourhood with shops close by. Clean and tidy place with lots of amenities

Bathroom disgustingly dirty, door of shower hanging off, toilet when flushed water rose to the top so blocked, taps on bath not secure, many other items not working or partly working. Wouldn’t stay here again

Overall, mixed experience - building was fine, check in efficient, pool area nice. Arrived to the room and it was a nice room with great air con. After a while we noticed that the over-bath shower wasn’t working-couldn’t switch water from taps to shower head. Went to reception, who sent someone along to take a look. A maintenance worker did come and fix that issue. Tried (again) to use the shower to find the water had mostly been switched but was weak, and that the movable attachment for the shower head would no longer stay up, leaving the shower head waist-height. That may have just been workable, but the shower head also only faced the wall, as when the shower head was replaced it no longer fit the attachment. We had somewhere to be that evening so asked reception on the way out if they could take a look again. We didn’t expect it to be that night but we were abruptly informed all workers were home so not possible. We were told it would be looked at the next day. After our evening out we realised there wasn't a TV remote in-room. We called reception, who said they had one spare but we’d have to collect. After collecting, we’d been given a different brand remote which didn’t work with the TV. As we were then out at a wedding the following day, we didn’t manage to use the TV (the next morning reception did provide a remote which worked). Following our day out, we got back and no one had fixed the shower, and no housekeeping had been either, which was very disappointing.

Nice hotel, fantastic spa. Sadly the staff are overworked but they are very professional and work their butt's off.