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Wolcott Vacation Packages

Poor quality

When I checked in the employee asked for my driver's license to make a copy of it. She never gave it back to me, which I should have noticed but didn't. We checked out two days later and drove to Hartford where I noticed that I did not have my ID. I called the hotel and they confirmed that they had my ID. I had to drive back to New Haven to get it. When I asked the employee why no one called my to tell me they had my ID he tried to tell me that they did not have a contact number for me, which is not true. They have all my information all they have to do is look me up on their computer. So I give my ID to the lady at the front desk, she never gives it back, it remained on the copier. When the next person checked in they would make a copy of their ID and find my ID still on the copier. Instead of looking me up in their system and seeing that I just checked in and that I am in room 702, and calling up to the room and leaving a msg on the phone telling me to come down to the front desk and get my ID, the employee just tossed my ID into a drawer and forgot about me. No one apologized to me, they just tried to make excuses. When I went back and got my ID the employee pulled a tray out of the drawer with at lease twenty IDs in it, He took mine off the top, so this happens frequently at this hotel. Having employees who don't care and do the least amount possible is not the way to run a business. I will not stay in La Quinta again.

The parking situation is very unclear. There is a small sign far from the lot that warns of towing but nothing in the area where you park. No significant warnings in communications with host.

Everything about the property & staff was AMAZING! Zero complaints, would 100% stay there again if in the area. Thank you!

I had an amazing stay at the Hyatus. The property was exceptionally clean and well maintained, which made me feel comfortable from the moment I arrived. The location was perfect—convenient to everything I needed while still being quiet and peaceful, making it easy to relax after a busy week. Overall, it was a wonderful experience, and I would absolutely stay here again. Highly recommend!