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York Vacation Packages

The check in process was very smooth and the person working in check in was very nice and friendly. I didn’t have problems until I reached the cabin. Firstly, the cabin lock did not work entirely. Only the top lock worked and the bottom lock on the door knob did not. When I was leaving to lock the door it took me a couple minutes to even lock the door because the lock that did work didn’t work very well. The cabin was not clean. The bathroom did not have a trash can for feminine products (which I needed) and no hand soap! There were also stains on the bathtub and some hair. When we went to check the beds there were red, yellow, and black stains on one of them. We asked for new sheets and soap at around 5 pm and did not get a response for an hour but at that point I had left the property to go to my concert. I checked the response at around 11-11:30 when we were going back to the property and they simply told us they’d bring us sheets and soap in the morning, which would have been no use since we were only staying one night. We were going to try to stay the night and just see if we could use the bottom sheets to sleep on but when we pulled them back they were full of long hair! It wasn’t just one or two but it had been very clearly not been washed. That was when we decided we would not stay the night. We requested a refund but got no response.

Bottom line, would I stay here again? Yes, now that I've been through the check in process but that was an absolute headache the first time around. Also, apartment complex isn't very well kept up on the outside. Walkways were very dirty and the area was a bit run down. The inside of the apartment was pretty clean though and I had no issues with anything inside and it was a comfortable stay. The issue with check in is A LOT of miscommunication. First off, the address repeatedly given to me in texts and emails was for the head office, NOT the actual apartment unit. The head office knew about the Landing rentals but sent me to the wrong building in the very large complex. I finally go the correct address when on my 5th or so call to Landing, I was given a PDF via email that I was told should have been provided automatically. Second, I was also told, repeatedly that there was a key box in the walkway that I would enter a code into and that would give me the key to the apartment. I did find one of those boxes like they put on homes being sold so realtors can access the property but none of the codes sent to me would open it. Turns out, the multiple codes I was sent, over multiple calls wasn't for this at all, there is actually a digital lock on the door to the unit. ADDITIONALLY, the codes sent wouldn't have worked for that either! I was sent multiple 4 digit codes, the door takes a 7 digit code. I'm like 6 calls in at this point!!! WTH??