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Early check-in and late check-out are problematic. I arrived early because my flight arrived in the morning. I did not expect my room to be ready, but I was told I could have early check-in for 10 English pounds an hour, which revealed that rooms were ready, but the hotel would not release them until the official check-in time. Room notes: The hair dryer is hidden in the closet instead of being put in the bathroom. The nearest plug is on the floor near the TV, or you can use the one for the coffee pot. Neither one, of course, has a mirror conveniently nearby. Flushing the toilets sometimes was easy, sometimes not. There was no obvious way to use the security chain on the door. The Leonardo has joined the “minimum toiletries” movement as well. Only hand soap, hand lotion, body gel, and conditioning shampoo were in the room. To get others, you had to find the guest services book, read it, and go downstairs and request them. There was no exhaust fan in the bathroom, which makes the bathroom either very steamy if you close the door or very cold if you don’t. There is no one dedicated to help with the luggage. The baggage check person, who also calls the taxis and checks luggage for arriving and departing guests did help, but he had to leave his post to help. On the positive side, the staff did come up with toiletries when I went downstairs. They also came up with an adapter for the English plug because I had forgotten mine at home. The room and the bathroom were clean.

Fantastic hotel with very welcoming and helpful staff. Only stayed for one night but would not hesitate to stay again and have already recommend to others. Breakfast was great and the team were so helpful and attentive Thank you!