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Athens - Sweetwater Vacation Packages

We look forward to going to the resort every year. We normally stay with my sister and brother in law in their RV. Since we were staying longer and bringing our two fur boys this year we wanted a little more privacy so we booked a room in the lodge. I was so excited. We got a family room, with a separate sleep area for kids. I will give you the good first. The atmosphere is a ten. The location, another ten. First view of the room, again a ten. Here are the negatives. Once you stay in the room you start noticing things. The vent in the bathroom was filthy. Clogged with dust. There is no ledge or bench in the shower. The room slept six and had only two towel bars. The floors are hard surface but between the two queens is a carpeted area which smelled of urine. The lighting is awful. Very dim by the mirror. The room came with a ten dollar gaming card for the arcade and we purchased an additional $100 card. We also received a coupon for a game of duck bowling. Duck bowling didn't work. You couldn't keep score and it was malfunctioning. The ski ball, only one lane worked and the basketball, the right machine kept a score of its own. The variety of games wasn't the best. We had to wait an hour for someone to bring sand for the shuffle board. You could never find an attendant. Very disappointed. We took our pups potty in the designated area out front. Used a potty bag each time to clean up. The entire five days we were there the "potty" can was never emptied. By the

Very clean, staff was super nice, the indoor pool was awesome, a wonderful place to stay

Everything was wonderful, Clean Rooms, Clean Property, Etc. Two little things, I was approached about a timeshare before I could get my parking pass(which I detest}, I am trying to relax and the cigarette Smoke coming from the apartments below mine were unbearable, I literally could not enjoy the beautiful view.

After traveling many miles and hours to get to our room, we arrived to find there was no power. I called to get help and the customer service representative was difficult to communicate with. They did not assist us in any way to provide lighting, nor were they compassionate to our needs. We had 7 children and 7 adults between the families vacating together. Imagine trying to keep 7 children calm in the darkness and the heat. Our first night here was miserable and the facility showed no compassion or attempt to help us while we are across the country from our home. We attempted to take the children to the pool, which was listed as an amenity for the facility. Brand new swimming suits were purchased for the occasion. Yet in spite of arriving within the hours of operation, the pool was locked down so the children were unable to use the pool at any time during our stay. Upon talking with neighbors, I learned that others experienced even worse service. One family even had to go to the police station and have an officer follow them back just so they could get into their room. HORRIBLE SERVICE!!!