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Basingstoke Vacation Packages

Bathroom was dirty

There was a mix up with the booking so my ages and disabled father was unable to stay in an accessible room. The guy on reception was very helpful and we managed to stay in an alternative room that was adequate. Unfortunately, my room was directly above the gym, which opens at 6am and loud music woke me up. Generally, the hotel seems more geared up to gym and swimming pool users than guests. Overall, it was clean, convenient and has good EV charging. Breakfast was good and the staff were very helpful.

Clean hotel with nice amenities.

Great hotel and location - the staff were amazing (Lucas at the bar in the evening ) breakfast team - BUT as we said whilst there - we had a premium room on the front room 12 (amazing location) yet we had a light missing (left side of bed as you look at the bed) and a led light in the bathroom above the mirror - we had an amazing time and as business owner I know home challenging things can be and i want you to succeed so we can visit again Please do one thing - train your staff (I know that is also a challenge) to do the basics better and we will be back We wish you a happy a successful summer

I specifically booked, paid extra for and travelled further to this hotel as I wanted an air conditioned room. I was told on arrival that they had upgraded guests that checked in before me and thete were none left; effectively they had given my room away. After putting pressure on them they gave me a room that was reserved for someone yet to check in. I wanted room service food but there was no menu. I was told you have to ring for a menu to be delivered first. I went back to my room and there was no telephone in the room and no mobile reception as the place is rural. Back to the bar to be told if I wanted room service I had to put a £50 deposit down at the bar, which I did. My food arrived and the waiter had a chip & pin machine for me to pay? When I tried to get my deposit back when checking out the Reception didn't know anything about paying a bar deposit. Whilst the Staff were pleasant they were also clueless. The place seemed in disarray. Definitely not worth the money or hassle, not sure how it ranks as 4* tbh