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I really enjoyed my stay at the Edward hotel. The staff was really helpful when we needed help when it came to the AC not working well in the room they provided us with a fan. Our room was always clean. The beds are comfortable. It was a really good location. If you’re looking for a cheaper, but good quality stay in London for a few days. I would recommend this hotel.

Expensive for what is provided

Impeccable hospitality!

The RIU London The Westminster is in a very good location for touring London. The hotel is well maintained, and the rooms are clean and comfortable. The breakfast offers a good assortment of fruits, pastries, eggs, cold cuts, and coffee. The housekeeping staff was generally good, but I didn’t quite understand why they didn’t remove the empty beer bottles the following day or replaced the used coffee mugs with fresh ones the following. It wasn’t a major issue, but it did stand out compared to the otherwise strong service. Perhaps I needed to set the items out side the door. Extremely happy with ability to refill water bottles at a water dispenser located in the hallway. This is an excellent idea. All staff interactions were excellent!

This company is not what it seems. They have fake photographs on display at Expedia, and then they put you up in a flat which is completely different from what shown, at a completely different location in Piccadilly. The flat they put me up at was smelly, dusty, unclean, and no ventilation. They have no central air conditioning, rather they have just put portable ACs with pipes which you have to put out of the window. Hence, you can't really close the windows, and neither can you get any cooling or ventilation. They put me up in a Flat which is bang opposite Piccadilly, and that is a noisy part of town. We couldn't sleep the whole night, as we had to keep the windows open for ventilation, and the noise was coming in the whole night. After I complained, they stopped responding to my calls or messages. I will be filing a lawsuit against them in the County Court this month, and have reported them to Trading Standards UK. I request travellers to be very careful of this company.