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Location, location

Perfect stay. Hotel and staff were fantastic. No room for improvement.

Superb hotel, brilliant location, great staff and cool bar and restaurant- will stay again when in London

This place is great. Comfortable, close to shops and the tube, and great for our needs (family of 4).

Front desk was amazing! I have some mobility issues, and was assisted to the room, always asked upon daily arrival or exit if there was AMYTHING they could help with, and had our taxi to the airport ready 20 minutes before scheduled. 5 star in my book!

For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.