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The apartment was great - getting in the property was tricky at first as code didn't work and property manager didn't respond but beyond that was good. the hallway and elevator was very dirty on arrival. the apartment was good though. nice size/quality

The Shepherd’s residence has several units. I wasn’t sure which one we had booked, until we got there. I had to call and someone came to provide us the keys. It was right across the street from Mayfayre House. The unit is in a great safe location, with several cute outdoor restaurants and if you walk a couple streets, you’re in the area of Mayfayre Area, Buckingham Palace and SoHo. Loved loved the location. Unit #, had 2 bedrooms and 2.5 bathrooms. The unit was modern, clean, full kitchen, very nice toiletries, slow wi-fi, air-conditioning, washer & dryer. I would rent this unit again.

Jeremiah was friendly, responded quickly, and absolutely great! The apartment was huge, bright and clean and we were so happy to have had this home-away-from-home for a week. Centrally located and loved staying here!

Great location in London

Disappointing from start to Finish. No human interactions, dealing with bots on WhatsApp. Had blinds down entire stay due to hideous view, was like being in a cave. Things broken all over flat, couldn’t get them fixed as bot can’t communicate properly. Location was decent, thankfully we didn’t have to spend too long in the space. Wouldn’t use again. I want to deal with real people who can be onsite and deal with issues. Wouldn’t offer any kind of refund for all the issues so went over Bob W and complained to Hotels.com who did compensate, clearly they recognise the poor service Bob W provided