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Absolutely disgraceful. From the 11 messages demanding we send online copies of Passports. The room was terrible. The pictures are in no way a true representation. Misleading in every way. Basement view with a view to a wall. “Superior”. Staff disinterested - only came alive to rudely demand our key whenever we left. The continuous - every 3 minutes - tube until approx 2am. No your website doesn't say how bad it is. There was a very small footnote about the age of the building - which took ages to find and nothing on Expedia. No light. A dark dismal room unfit for human habitation. Very dangerous to get down the stairs. Should be ashamed. Uninterested staff when checking in. Why did you not let people know of the building work. I have dust allergies. Should be closed down. Avoid at all costs. At 56 years of age, the worst hotel I have ever stayed in. The photo was taken at 7.30 before we left. The good ? Err - location.

Good breakfast

Great location, great breakfast, great staff.

Location of the hotel was great, but all you really need for a hotel when sightseeing in London. Staff were able to keep bags at the hotel whilst we weren’t able to check till 3 pm. Would stay at the hotel again.

great service

The images don’t represent this apartment. The apartment in reality appears to be like the one in the photos, but with true AI filter. Extensive use of gross polyester blankets were used to cover the gross furniture. This host ruined the first day of our trip with their deceitful tactics. This place was so below our standard and so far from what we expected, and was so gross that we desperately searched for alternative accommodations immediately after walking into the room, thankfully finding some availability at a nearby Marriott. The onsite person was kind enough, but completely unhelpful and gave me the number to a manager that I have attempted to contact via WhatsApp and through the Expedia messaging, all to no avail. 5 days later and I’m yet to hear from this scammer. I’m highly disappointed in Expedia for not having better vetting and very disappointed that Expedia has not clear way to remediate this. I’m reconsidering my Expedia use. I’m a Gold member and have extensive travel experience and I have never had such a terrible experience. Be very cautious with any of these apartment bookings, especially in London. Expedia is almost useless and apparently some of the people that rent out these apartments are not decent humans. Great societies are built on trust, these types of tactics erode trust. My advice: don’t chance it.

Property is conveniently located. Reception is fine and the staff also. I was disappointed with the location of the unit, I let the gentleman on reception know this. I did not want to be in the basement. Right outside the unit is the entrance to Harrod's car park. Opening hours 9.30-9.30pm. As you can imagine some engines are quite loud, so be prepared for the revs during these hours and conversations had between staff and customers. Bathroom could do with overhaul of taking out bath.