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Big Torch Key Vacation Packages

The staff was lovely and we really appreciated the complimentary luggage holding, beach towels and chairs. We were able to hear our neighbors- thin walls & gaps on the doors contributed to this - but nothing unexpected since it’s in a busy area of south beach. We were a bit disappointed that the pool hours on the handout were not accurate. Overall a good stay in a clean safe hotel.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Estuvo ok. Necesita más limpieza.

This hotel is stunning, but we were put in room 114 and there was a garage door outside our window which was opening and closing very early in the morning non stop for hours. My pregnant wife couldn't get any sleep at all due to the excessive noise. I would recommend if you stay here, to avoid that room at all costs or any rooms towards the end of the building.

The hotel rooms and bathrooms are extremely small. Everything is old, smelly and outdated. It was not worth what I paid.

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