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Staff and facilities wonderful. Thank you

Very nice place, clean and friendly staff

Only stayed one night as we travelled from Glacier to Yellowstone, but really enjoyed this hotel. Breakfast was wonderful, the lobby has a lot of character for a chain hotel, parking was a breeze, and our room had a door that opened to the indoor pool which was perfect for the kids. Will definitely stay here again if I’m ever back in Helena, MT.

It was good. We were in town for a funeral. The hallway at the back parking area door smelled so much like throw up and feces. We had to change rooms when we first got there because the first one smelled like dog urine. Our dog was with us and she kept smelling it too.

Overall this hotel is not what you would expect from a Fairmont Resort. Being in Montana you would expect a steakhouse restaurant to be able to cook a steak to order. Unfortunately, med rare comes as medium well to well done. Then when they try to fix it comes out blue rare to rare. When you are paying $300+ for dinner, I expect better quality and customer service support when things don’t go as they should. If you are wanting to use the simulators, they close them early, or say they aren’t available because the staff at the pro shop is busy drinking and playing themselves. Also, when booking online and paid in advance it states the stay is $300/night but then when we checked in the paperwork showed the rate is only $146. Again, the quality just isn’t what is expected from a Fairmont. Next time we are in town to play Old Works we will stay at another hotel.

Very cozy, friendly, clean, something different. Not your regular hotel chain. This hotel is something different. Not a fancy hotel but unique.

it was great! Breakfast was good! Pool was so fun for the kiddos! We will stay here again for sure!

Room was nice, bed comfy. Breakfast was great, crowded. Attendant amazing in keeping up!