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The cleaning lady argumentedly insisted we had to leave a day too soon - and didn’t apologize when she realized she was wrong- but other than that contretemps it was comfortable and quiet

Location is excelente! Nice big room, comfy bed and nice hand soap. I went in summer with my husband and 2 kids. I was a little hesitant about paying the deposit thru link after learning that many scammers work that way, but it was the only way since it is a self check in. They do send instructions of everything with steps to enter the room. The key to the room is modern, thankfully my 19 year old got us in quite fast. One thing I didn’t know was that most places in Lugano don’t have air conditioners. So be aware! I have to say that even in summer (August) it wasn’t bad. The room has a floor cooling system and a fan. Check in was after 4pm (strictly) I had to walk around with bags for hours, but it was definitely stated ahead. They returned my deposit in a day or two. I would go back again. It was comfortable and spacious.

Excellent, self service apartment with the most modern technology and excellent aesthetic design. Good coffee maker, hot water in shower, towel warmer. Exactly as advertised, great location in a quaint town. My only suggestion is to provide an iron and board.

Beautiful city and great location. Nice quaint hotel. Able to use city buses to downtown area. Finding parking could be an issue depending on the time of day.