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Chapel Saint Leonards Vacation Packages

My stay here at this hotel has been a pleasant experience.

We had a lovely night the food from the restaurant was delicious best steak ive had In ages. Breakfast was nice but not very warm room was lovely staff were excellent.

Outdated!! For a highly regarded spa resort I couldn’t find a reason to go back, & I was thrilled I didn’t pay full price. When checking in the staff were lovely & helpful. After checking into the room it very quickly became clear the carpet hadn’t been hoovered. Housekeeping came and attended the room whilst out. Upon return it hadn’t been cleaned properly, spoke to reception again and they were going to speak to housekeeping. After returning from the spa (which is also pretty underwhelming) it hadn’t been sorted! Raised a complaint with the staff on duty and was moved to an upgraded room which was much more pleasant., however there were sequins on the floor highlighting their hoovers are really not that great. The foot pump on the bathroom bin was rusty and falling off, toilet seats cheap plastic and in the first room it was loose. In the corridors cobwebs behind the doors, painting chipped throughout the hotel space and pillows very worn and not plump or comfortable. Breakfast says included but this is continental only you have to pay extra for cooked, which isn’t mentioned anywhere. Based on this experience & the strange rules of “you cannot be in your room which you have paid for between the hours of 10-5pm” if you’re not using the spa, I doubt I’d be rushing back to an overpriced champneys again. Much better spa resorts at a more affordable cost.