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Collinsville Vacation Packages

This is our 2nd stay at The Cheshire and it might be our last. The carpeting probably hasn’t been cleaned in around 10-20 years. Ok, that might be too harsh but the musty smell in the hallways and also in the rooms is more than likely due to the dirty carpets. The entire place just needs a total, thorough cleaning and some maintenance on the building. The bedframe is terrible in the rooms!! I slammed my toes and knees several times. Tip: wrap bed frame corners with pillows and/or blankets. Bed-sheets are so old and they are see thru. Staff is pretty friendly. Oh, we stayed 3 nights and 2 times our room keys would not work. Told by hotel staff that we must have had our phones next to it. IDK. The hotel bar is another story!! Chris, the bartender, is the best bartender I have ever met!! Tasty drinks and listening to an awesome playlist by Chris. The atmosphere of the place is awesome!! It feels like you’re in a pub in England!!

Indoor pool was like doing the polar plunge. Absolutely freezing. Hot tub was barely room temperature if that much. Biggest reasons we chose this hotel and we couldn't use either one.

The property was excellent, and the home was very warm and welcoming.

It was so comfortable and uniquely and beautifully decorated! There was so many awesome areas to explore inside and outside of the Grain Bins. Food provided for breakfast was fresh and hot. There was perfectly cooked bacon, scrambled eggs and really moist corn muffins with homemade mango preservers! We were welcomed with fresh, homemade plum bread. Instructions for everything available to utilize and operate were easy to understand. I can’t wait to go back and I will tell all my friends and family about this unique and relaxing place.

Everything near by closes early ...eating was difficult but we managed

I would suggest that the hotel indicate the location of the ice machine location on each floor. There are no signs. Also, there’s no microwave in a common area. You can rent a microwave for $30.00 per day.

We initially booked two nights. We booked a third night because our same-day flight was cancelled. When *that* flight got cancelled later that day (around 3pm), we decided to drive 14 hours home and didn’t end up staying the third night. We explained the situation when we checked out our original day (afternoon — akin to a late check-out for the original stay) and were told that they understood and would refund. They are now saying that they won’t refund the night we didn’t use. Point being, don’t expect customer service or for them to accommodate exceptional circumstances. They would rather keep money they didn’t earn for a service that wasn’t used.