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Best bung for your buck. Great location.

The door sticks. Needs to be updated but clean and friendly.

It’s was great experience spending time with my family in the hotel.

Be forewarned, this is a timeshare property, so they will make several attempts to entice you into a timeshare presentation and high pressure sales by offering some incentives (like a heavily discounted stay or free shows). What we liked: Plenty of resort activities (movies, game nights, snack carts, tours, etc.), multiple swimming pools and hot tubs (both indoor and outdoor). We didn't take advantage of any of them but it was good to know they were available if we wanted to partake. I was impressed with the very quick, responsive and helpful text concierge service. Spacious rooms with apartment style living (including washer and dryer in-room!). Great location, very close to attractions, shopping and restaurants. What we didn't like: Although the rooms, lobby, amenity areas and landscaping were reasonably well kept up, the building exteriors, walkways and stairwells had spiderwebs and dead bugs everywhere. Do the grounds staff not have cobweb dusters and blowers? The HVAC system in the room is very loud, disrupting our sleep every time it came on in the middle of the night. Overall, it was OK but I'd probably stay at a different hotel/resort next time we're in town.

Smooth check in, lots of parking and close proximity to the downtown area.

Clean and quiet. The staff was polite and helpful. We only stayed one night. But would book again if we come back.

No place to relax, pool In the basement which was for kids, and we were charged three times on our credit card for charges that should not have been there and the manager was hard to get through to. Will not return to this hotel or Gatlinburg. It is a tourist trap.