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I am happy that I chose Beatenberg Resort & Spa for my first trip to Switzerland. Being up in the mountains, the hotel has incredible views. The bus is free as long as your a guest, and the bus stop is right in front of the hotel. I got the panoramic room with the balcony, every morning is like waking up in the heavens. The free breakfast has a wide variety of options and the dining room area has great views. You can eat outside on the terrace too. Gym and sauna have everything (steam and cold bath also). The staff are friendly and have excellent manners and graciousness. Everything is clean. Melina and Gelson provided first-class service. I’m already looking to book again for next year, but it’s too early.

Although the room was ok the hotel overall was very dated! The restaurant was separately run from the hotel and the pool area while nicely located on the side of the lake was in need to maintenance and modernisation… I was very surprised that the hotels.com rating for this hotel was so high… at best this is a 3-star hotel… The staff were perfectly friendly and helpful, but there were not enough of them. You had to find the restaurant staff if you wanted a drink while sat by the pool area. We did eat in the restaurant on one night and although the food was good, it was expensive.. If you are used to a good standard of hotel on holiday, I would not recommend this one.

Super great location and a spacious patio for some second floor rooms with great views of the lake and mountains. Room’s setting is not up to modern hotel room standards, no refrigerator, very small desk, limited storage space, no AC, wired layout…It’s probably a typical traditional B&B in Swiss. However I wouldn’t stay in a hotel this kind anymore.

Amazing property perfectly located. Very helpful and welcoming staff. Definitely worthy of the Forbes Travel Guide 5-star.

The hotel is in an excellent location The property is very clean the staff is excellent and very accommodating. I would recommend this hotel 100% nothing was disappointing for me

I stayed multiple days and they would not allow me to stay in my same room without paying an extra CHf 40. Not the best customer service. The restaurant is good but understaffed.