Search Deals on

Dutton Vacation Packages

don’t.

Sewage smell in 1st floor room. Bedsheets wrong size no cover sheet Older rooms

Everything went well except for the breakfast part. I believe you can do so much better even if it's just a grab and go. Have better options and cater for everyone's needs. Breakfast wise that is.

The hotel is attached to another hotel. As a guest of Element you get to use their amenities. The hotel needed a good cleaning. We were upgraded to a suite, which i appreciated. The bathroom was a good size. The pool and hot tub were very nice as was the complimentary breakfast. But the overall feel of the common areas just felt rundown. One elevator did not work, and a couple who had been there a month prior mentioned the same elevator was not working then. Very inconvenient.

I was given a five star up until a horrible experience. Breakfast is supposed to be served until 930. I was told I had five minutes that was at 8:20 ended rushing to get my grandson a plate because he didn’t get one the day before because they closed it down early the day before and ended up rushing spilling my coffee onto his egg plate, dropping the eggs trying to get into the door and in the end after complaining to corporate my keys stopped working to my room. It would only let me in to the outside door while I load it up, but would not let me in the room nor did my Grandson‘s key work and this happened right after I complained. It was nice to have the washing machine and dryer on premises however they were nasty on the inside so I cleaned them. I tried fixing the dryer vent, which they had already tried to fix, but what it needs is a dryer band around it or even some zip ties would work and I was going to do this before I left however, after getting into an argument with the employee who was putting out the breakfast, and I told her to stop arguing with me and she continued then I turned to the staff at the front desk to ask them to have her stop and they joined in with her I could not believe it! And like I said, my two room keys mine and my Grandson‘s keys were canceled out before we even checked out. They no longer worked for our room.