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Excellent location, but dismal, dirty room with accessibility challenges Expedia’s description of this hotel promotes fireplaces, comfort and amenities. None of these are accurate. Our room for two guests with two twin beds pushed together was bland, dirty and lacked any decoration, warmth or attraction. The dingy white walls were completely bare except for a faded, dusty plastic flower glued to one wall. The window curtains and throw pillows on the bed were old, stained and wrinkled and bath towels were threadbare. The bedroom and bathroom both needed cleaning. The non-existent lobby is a small check-in desk and there are absolutely no amenities. The tiny elevator can barely hold one large suitcase and starts two-floors up. Guests have to manage the first two floors on their own with steep, narrow stairs. The only high point is the excellent location close to the Grand Place, an optimal location if you don’t plan to spend any time in this dismal room. The check-in staff were helpful and knowledgeable about the area, but there are many other choices near Grand Place that could offer a more pleasant experience.

The room was large and very nice with great amenities. We also really enjoyed going to the private and shaded garden with a glass of wine to relax in peace and quiet.

The staff were excellent and really helpful and kind. The room was spacious and bed was really comfortable. The bathroom was tired with a loose toilet seat and towel rail and the light was a tad temperamental. I think it would be beneficial for there to be an additional coffee machine or access to a kettle within the rooms, as the queue for coffee was substantial at breakfast time. Overall I would return to this property as we really enjoyed he location, the atmosphere and the friendly staff.

Excellent location to historic centre of Ghent

Had a enjoyable stay friendly helpful staff.

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This unique property is an oasis of tranquility and green space. The rooms are spacious and well designed. Great gym and location excellent for high End shopping and great restaurants. Staff were professional, attentive and great to engage in conversation to learn more about Antwerp.