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Eminence Vacation Packages

Rooms were clean. I didn't eat breakfast since there are no healthy options. Of the 4 nights I stayed my room was cleaned once. Once I returned to my room after a long day, my room was not cleaned. I asked house keeping for clean towels only so we could rest before leaving for dinner. I'll never understand why hotels wait until 4pm to clean rooms where guests are staying. Disappointing.

Hotel lobby was very nice, room was spacious and well appointed, and staff was all very helpful and friendly. Location leaves a lot to be desired due to the constant noise from the nearby bus depot, but a convenient walk to the downtown, basketball arena and restaurants and bars.

First of all there are no employees at the property. There is NO immediate help. I stayed for four days. I had to call a toll free number and wait for an operator to ask for more toilet paper on day 2 and then never got it before I left. The tv was busted in one of the bedrooms. They text me a code to get into the room, not the building. So after a 15-20 minute phone call I was able to get into the building. The property has approx 50+ 2BR 2BA apts on each floor. There are only 2 elevators right in the middle of the property with 25 apts or more on each side to the left or right. In other words, if you like walking a football field to your room, you’ll love this place. The rooms and bathrooms were very nice (xcept 4 the one TV). Every drawer was labeled with its contents in every room just in case you don’t know where something goes. Oh yea, forget about extra towels - there is a washer and dryer in the apts so you have to clean your own. Don’t forget the detergent because it’s not provided. One more fyi, since your entire stay revolves around the app and no one’s on site to help, if you lose your phone, you’ll never get back in your room again on your own. I hope I’ve been a big help in your decision to stay away from this dreadful place.

Absolutely wonderful hotel and staff!! Nothing bad to say and I will definitely be staying here again.

Love it!