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The suite was very clean. The beds all appeared VERY new... possibly from Amazon.. & they were EXTRA FIRM. The fridge and stove top were a plus, but there are no utensils, cookware, plates, etc. The staff was friendly enough... I felt rushed to sign everything at check-in. I understand the desire for a swift experience, but there's a fine line between that & hurrying up to get me out of your hair. It was hard to catch someone at the desk--we saw the window closed more than open. We requested a couple of extra towels as there were 3 women in our group & they needed one for their hair. That was a no go. They only gave towels if we brought them the existing ones. There were no hand towels. The location was a bit secluded which was nice in Cleveland and easily accessible. We might consider staying here again for the price & cleanliness, but we'd bring our kitchen supplies & extra towels.

Staff was professional, quick and informative. Room was clean, beds comfortable. View from room was cute, continental breakfast. Parking was sufficient considering we stayed during Jeep week. Close to many restaurants, shops and the aquarium. 10 or so minute walk to all amenities. Very pleased with the experience. Would book again.

We love the location of this place, just outside the downtown madness, in a beautiful spot on the hill. Having 2 bedrooms and 2 bathrooms is very convenient, even with just 2 of us. the full kitchen let us make meals without spending a fortune, as well as having evening snacks, and packing food for daily excursions. very nice all around. the unit we were in had a huge jacuzzi tub, but a very small shower. no problem, we just used the bigger guest shower. The staff was very friendly and helpful, and after hours checkin was great!

It was really nice place to stay

Beautiful place. Amazing views. I would stay here every time. The property owners were very nice and answered any questions I had. They made sure I was taken care of. If you are in pigeon forge or gatlinburg, stay here.

Clean room. Loved the mountain cabin vibes. Pools were fun!

Staff was great and the pool area is the best and open until 11. 10 person jacuzzi.