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Flat Rock Vacation Packages

Light by the bed did not work otherwise everything was fine.

The hotel itself was ok, however our check in experience was very disappointing. We were in town for a concert, as were many other guests. We were supposed to have our digital room key available at 4pm, and after 10 or 15 minutes after 4 with no room key, we checked at the front desk and they simply said "your room just isn't ready yet", and gave no inclination as to when it should be ready. We had dinner reservations at the concert venue for 4:30pm before the show, so seeing as we were running late, we ended up changing our clothes in the lobby restroom and leaving without getting into our room. Finally got the notification that our room was ready at 4:45 after we already left for our event, which we were late to. There were many guests also waiting in the lobby like us. From what I overheard, it seemed like they were short-staffed that day, which I understand, but communication was extremely lacking from the staff. It would have been nice to have some sort of update so we could have made a better game plan for getting to our event.

The only negative was how loud the sound of the air conditioning was, seemed like the condenser unit was right above our room.

Exceptional hotel with luxurious rooms xx and amenities.

Very helpful and friendly staff

Great location

HoRoom was clean.