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Florence Vacation Packages

Empty hand soap and empty body wash on arrival at 11:30pm. Terrible shower space. Enough said! Never coming back. Make up your own mind.

Property was nice! Room was as expected! Valet/service was much to be desired! Room service snd bar service was some of the worst I’ve ever encountered! Was told by room service they had water; but if I wanted then I had to come get them myself! She wasn’t delivering them! Bartender in the hotel lounge was so bad it was laughable!! Told us she was doing us a favor by waiting on us! Lost her mind when I ask for 3 small bowls to put nuts in so our party of eight didn’t have to pass around the same cardboard cup she put them in!

The breakfast was excellent and the staff was great. My reservation was messed up, my room had broken glass in the carpet, dirty bathtub, missing toilet paper holder rod, loose toilet seat, loose bathroom cold water knob, the front door was extremely hard to close, and the first TV remote didn't work. But the room had a great view and the bed was comfortable.

Amazing property… I would come back in a heartbeat!