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Florence Vacation Packages

They were under construction at the moment but it wasn’t disclosed in the listing. The staff were still nice and every thing was decent except the front reception area

Property was clean and room was comfortable.

We arrived Thurs to find the bathroom sink and shower soap dispensers were empty. I informed the front desk and they said housekeeping would take care of it. We left the room Fri and I asked the front desk to verify the issue would be addressed, they assured me it would. Fri evening we returned to the hotel and still no soap and some towels had been removed. We had prepaid for parking and when we were leaving, the key card the staff gave us did not work to pay for parking. I went back into the hotel for assistance, no one was around. We ended up using a credit card to pay for parking, which we had already paid for. When we checked out, I asked to speak with the mgr but no mgr was on the property. I asked that the mgr call me, never received a call. I called on Mon, left a VM for the mgr, no response. I expected a refund for the parking and received a generic 'we value you...not our usual standard...hope to see you in the future.' Should have gone with our first choice, Fidelity Hotel. I bet they could have addressed such simple requests in a timely manner.

Overall great experience, will book again

Room was in excellent shape. Only complaint was the people on floor above us had child/children that ran around the room or jumped off the bed ALL afternoon. We finally called the front desk about 5/6 pm to complain and it stopped for a while but continued off/on till 9 pm. However, we did not recall the front desk. Front desk personnel were extremely helpful during our stay providing shuttle service and computer assistance.