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Gates Mills Vacation Packages

This was our third stay. The room in itself was clean and cute, as expected. One of our keys didn't work on arrival. The issue was resolved nicely right away. Reason for a reduced rating from our two previous 5 star rating: Entrance needs a lot of attention. Walkway really needs a good power washing, heavily stained. Windows also need a good cleaning. Though I don't know where someone would go to smoke, I feel an entrance isn't the place. There is a hall rental that shares the entrance. The patrons renting the hall Friday and Saturday evening (individual events) took their party out into the parking lot. The Saturday evening patrons set off fireworks in the parking lot.

No late check out was available.

While the hotel was within walking distance of our planned restaurant, there wasn't much nightlife to walk to. We also found the room was ridiculously small. So small that we could not open the drawers to the dresser and the bathroom had strange closet like double doors (which were very difficult to open from inside the washroom) because a real door would not have fit in the room. There was not even space to have our suitcases open other than on the bed. The room was also very dimly lit and our only window faced directly into the parking garage next door. Won't be back.

The parking lot.and.entry to.rooms.look.unsafe.for a.female solo traveler

The carpet was dirty, the sofa bed was terrible, you can feel the springs, my ten year old got a back pain just after sleeping on it the first night. Also the the sofa looked really old and dirty.

I had excellent communication with the corporate office and the on-site manager. The building is fabulous with an excellent gym, rec room and pool. The garage is easy to get in and out, plus a brewery right next door...it was the perfect choice. I will look for the company in other cities for future travels.