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Valet and bellman staff was fine and so was the front desk. We promptly got the room on the forth floor. Due to construction, we requested a room change and we were shifted to the sixth floor immediately. After that it went down. We reserved a table at the Italian restaurant at 7pm. We were seated at a suboptimal table in a far corner. The restaurant was almost empty at that time. After we requested another table, reluctantly, one was given to us. The food took a very long time and the quality of Eggplant Parmigiana was bad, it was still partially frozen and tasted bad. We did speak with the manager and she did apologize and took the charge for that off the bill. The Chicken cacciatore was not good either. We were so frustrated that we did not eat that and did not complain about it. We just paid the bill, added a 18% tip ( normally we tip at least 20%) and left. Poor experience! We don’t write reviews often. We are on an Alaskan vacation and taking time out to write this long reference.

I've stayed here before. This time, pile of cigarette butts on the front stoop. Strange odor. From entry was full of shoes and crap. And the upstairs neighbors were thumping around at 6:30 am and all day, in evening. I couldn't bear to spend another night so I checked into a downtown hotel instead. I'll never be back.

Nice room and great staff

Comfy beds, convenient airport shuttle.