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Gills Vacation Packages

Our stay at this hotel was extremely disappointing and nowhere near the standard advertised. The first room we were given had a window that wouldn’t close, a stained blanket, and a dirty floor. After reporting this, we were moved to another floor, but the corridors smelled strongly of cigarettes. The second room had a nicer layout, but it still hadn’t been cleaned after the previous guest. A member of reception had to clean it themselves due to a shortage of housekeeping staff. The bathroom also smelled strongly of damp. Across our four‑night stay, the room was cleaned once, despite the hotel’s policy stating it should be cleaned every two days. The floor was never cleaned. Breakfast was okay, but the cleanliness of the plates and cups was questionable. A particularly concerning moment occurred when a member of housekeeping, who was drinking in the bar connected to the hotel, approached us, asked if we liked the room, and said: “Be honest, you can tell me if it’s sht.”* They then asked for our room number. This was completely inappropriate and made us feel unsafe for the rest of the stay. For the price paid (around £700 total for four nights), and based on the reviews shown beforehand, we expected far more. The location is good and the reception staff were pleasant, but the hotel is outdated and the cleanliness standards urgently need improvement. We will not be staying here again.

Exactly as described with the best shower!

Mark was very helpful and breakfast was good. Good shower - bed a bit creaky and saggy but peaceful room.

We were here on vacation. The location was great, right by the river. The restaurant was good (they seem to dry-age their beef themselves). Staff very helpful, facility very clean. Only drawback, no elevator (which was only an issue with luggage, but staff offered to carry bags up for us). We'd happily come back.

Nice location in quiet street walking distance to center of town. Room was small but very clean with cozy bed.