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I was always looking forward to breakfast. Excellent food and variety. It was nice having a ticket machine where we ended up booking a live show Wicked at the Apollo theatre. The location was ideal, very close to Victoria station and numerous restaurants and small grocery stores. Would book there again. The staff were all friendly and helpful! Thank you

The rooms were NOT as advertised There was NO ONE to answer the phone or doorbell! The help when finally found was NO HELP and in fact rude! They would not give refunds for cancellation of stays even greater than 24 hrs out

Our room was very clean and nice. The staff was friendly. The main restaurant and bar is beautiful but we were very disappointed that it was closed for a private event one of the nights that we stayed there. They had a small bar open for us but it just was not the same. The person attending the bar was not a bartender and had to seek advice at the main bar for assistance. The prices of drinks should reflect the lower quality of ambiance. We would expect coffee and tea to be available complimentary at the cost we were paying for the rooms but you had to buy it at the bar. All in all, for the most part, we really liked this hotel. We just thought it was overpriced for what you got.