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Greeneville Vacation Packages

It was an ok place for a budget plan. Clean but very dated. Nothing fancy. Lots of goose and duck feces on the sidewalk and parking area. Decent breakfast but not 5 star by any means. Basic pool that seemed maintained. The bathroom was very small. Worked fine for us because we needed something clean but inexpensive. Trolley stops right by the Inn.

Check in/out was very fast. The overall appearance of the hotel was clean and organized. The room was very clean and well maintained. The beds were super comfy. We will definitely be staying again. If I had to critique one thing it would be that the pool area was very small compared to other hotels in the local area. Great stay though!

This was out second time and it was really a delite. Fun amenities and the staff was superb!

Over the past couple of years, we have consistently visited this facility, but this recent visit clearly revealed a decline in cleanliness. We were unable to obtain clean cups in the room, and despite assurances that the phone would be fixed during our week-long stay, it remained non-functional—never repaired. We waited over forty-five minutes for linen to make the bed at 9:45pm. Maintenance improperly threw our towels on the ground after we had placed them out by the pool before 10:00am, despite the gates being unlocked upon our arrival. A manager named Kitty behaved unprofessionally and confrontationally when addressing these issues, repeatedly referencing a “booklet" we never received. Kitty questioned our concerns, implying we thought we were more important than other guests, which was never our intention; several other guests were present, and some of their belongings were also thrown on the ground. Our only objective was to secure a shaded area, given the limited availability of umbrellas in the pool area. When our daughter experienced a medical emergency in the lobby, not a single staff member followed up with us after calling 911 and resolving the situation. I had to request an incident report, and not once did they inquire about her well-being. Despite the misconduct of the manager and maintenance staff, we had positive interactions with Rusty, Amanda, and Darbin. However, due to the overall decline in the facility's cleanliness and environment, we will not return.

Our stay at Margaritaville was phenomenal. From the moment we arrived, we were impressed by the property's atmosphere, amenities, and unbeatable location. There are so many attractions, restaurants, and activities within walking distance of the hotel, making it easy to enjoy everything the area has to offer without constantly getting in the car. The room was exceptionally clean, spacious, and comfortable. Traveling with our 2-year-old, we really appreciated having plenty of room for him to play and move around comfortably. It made our stay much more enjoyable and relaxing. The pool area was fantastic and quickly became one of our favorite parts of the property. The views overlooking the fountain displays were absolutely incredible, especially in the evening. It created a beautiful setting that made us want to spend even more time at the hotel. In fact, we enjoyed our stay so much that we decided to add an extra night to our trip. That's something we rarely do, but we weren't ready to leave. The combination of the beautiful property, great amenities, family-friendly atmosphere, and convenient location made this one of the best hotel experiences we've had. We would absolutely stay here again and highly recommend Margaritaville to anyone visiting Pigeon Forge.

levetta was great at check in

Great service, staff was welcoming and friendly! Rooms were very clean and beds were comfortable. Great location everything was within walking distance.