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Hotel was a bit run down, elevators had noticeable scratches Toile Toilet not clean Not staying here again

The apartments were nice.the pool outside was big enough to hold many people. Te pool tiles need some maintenance

Nice property. I would definitely stay at again. Roomy accommodations. Felt safe on the property. Even if you did not book through a promotion requiring you to sit through a sales presentation, they still ask to see if your are interested. I had to tell the salesperson “no” multiple times; which was annoying. Other than that it was a nice stay.

We enjoyed our stay. The staff went out of their way to be accommodating. However, we found several area needingvattention. It was inconvenient to ask for buckets of ice to keep our indoor food and drink cold. I appreciate the Wedmore in keeping with the historic theme but a small fridge and coffee maker hidden somewhere in the room would have been nice. The property, although clean, could use a maintenance staff. The shower head fell off on the first day. Sprinkler heads not trimmed and peaking out of ceiling drywall. Not a deal breaker but a few suggestions.

My wife and I traveled nearly 3,000 miles from California to celebrate our anniversary at the Williamsburg Inn because of the exceptional experiences we had here in the past. Sadly, this stay was one of the most disappointing hotel experiences we’ve had. Our room was not ready at check-in, and we waited over an hour. Had I not repeatedly followed up with the front desk, I don’t believe it would have been ready when it finally was. The delay forced us to cancel our anniversary dinner because we no longer had time to unpack, shower, and relax. When we finally got to our room, the air conditioning didn’t work. The hotel brought in a noisy portable unit and promised to repair the main system, but never did. What disappointed us most was the complete lack of service recovery. No one sincerely apologized, offered an explanation, or made any effort to make things right. The staff knew we were celebrating our anniversary, yet there wasn’t even a simple acknowledgment or gesture. Housekeeping was equally inconsistent. Despite never displaying our “Do Not Disturb” sign, we received turndown service only once, on our final night, even after raising the issue. Problems happen at every hotel. What defines a luxury property is how those problems are handled. Unfortunately, the Williamsburg Inn showed no urgency, ownership, or concern for its guests. We returned because of wonderful memories from past visits, but left feeling overlooked and deeply disappointed.

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