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Helmville Vacation Packages

Everything about the Hotel was exceptional, if I had one critique to offer it would be for more variety day to day for breakfast. My staff and I were there for 6 days and it was essentially the same breakfast items every day.

Carpet in hall was stained and loose. First non-smoking room smelled like smoke. When we complained, the desk staff moved us to another room. The second room smelled kind of musty. The toilet there had visible dirt spots on the seat. The toilet seat was loose and wobbled when you sat on it. The tub would not drain. The shower curtain had been repaired with safety pins. The complimentary breakfast the next morning had cereal, with no milk. We reserved the room for three nights, but left after one. In response to my complaints via Expedia, the property agreed to refund the 2 nights we did not stay. So apparently staff does try to fix things when you complain. But we were not the only unsatisfied customers. Another person was complaining at breakfast about the property. I would not stay there again.

Room was dirty, stains on carpet, bathroom was gross, hair in shower, mold in shower, clothes left in a drawer