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Hewitt Vacation Packages

The a/c needed some maintenance and the room felt musty

Everything was clean, everything worked, and the staff was helpful with everything needed.

Overall we had a wonderful stay at 1928. The ambience of the hotel and room were amazing. We enjoyed the small details of the room and restroom such as dimmable lights and slippers. The curtains allowed us a restful stay. I think the opportunity for growth would be in the hotel staff. We were not greeted with a warm welcome or given any information about the hotel in general. The coffee shop was unattended several times we stopped in as well as the gift shop. Anyhow, we would return in the future and hope a few tweaks would turn this into a five star experience.

They need to do some major updates.

Room was clean but the picture they have on here for multiple beds looks like separate rooms it was not it just had multiple beds in one room. Hot tub was not filled up all the way over the jets. The beds are very comfortable but for someone that is short and old and can’t jump the beds were to high. We had to put my mother on fold out couch for her to sleep.

Breakfast was marginal