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Estimados anfitriones, Queríamos expresar nuestro más sincero agradecimiento por la maravillosa estancia que tuvimos. El personal fue excepcionalmente amable y atento en todo momento, haciendo que nuestra visita fuera muy agradable. Las habitaciones eran realmente hermosas y acogedoras. Sin duda, nos sentimos muy bien atendidos durante toda nuestra estancia. Esperamos poder volver a visitarlos pronto.

This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water features, specifically the fountains in the Plaza San Saba and across the main pool areas, were broken and non-operational. Trashy Corporate Takeovers: The central Esparza Lawn was entirely booked out for a loud private event that completely destroyed the resort's peaceful atmosphere. Overnight guests were subjected to event attendees walking through main family spaces dressed in Uncle Sam costumes and provocative lady liberty latex mini dresses.This environment was completely inappropriate for a high-end luxury hotel and utterly ruined our family’s annual holiday. No Hot Water: Unbelievably for a luxury resort, our hotel room shower never got hot water. Paying premium rates to endure cold showers is completely unacceptable.Failed Family Programming: La Cantera used to offer fantastic, engaging family events throughout Father's Day weekendlike petting zoos and piñata events that made our 5-hour drive worth it. Instead, Hilton advertised soap and candle-making events that are hardly appeal

This place is beautiful. We were checking in late, after their front desk closed, and they made sure we can enter the room and have a VIP experience. The resort is beautiful. Stunning nature, lovely pool, everything was clean. Very comfortable beds and soft linens. High end toiletries. We will visit again.

Only one elevator worked and it took forever. AC in room didn’t cool property

This was our 2nd year staying here, we will absolutely be back next year! The staff is amazing!! Always greeting with a smile, bar and restaurant were terrific! Nothing but good things to say! We absolutely loved it and enjoyed staying here!

Clean room. Excellent location

Impossible to take a shower - it goes from burning hot to ice cold and back again without ever touching the knobs.