Search Deals on

Hico Vacation Packages

The property itself was just lovely. There were some staff members not really knowledgeable about hospitality. For instance we needed new towels and they wanted us to bring all our dirty towels down stairs to exchange for new towels! Then when it was time to check out we found they had added extra costs to our bill for food we NEVER ate. Thankfully they took off the charges but other than that the hotel was nice. I just wish the sink was in the bathroom WITH the toilet and tub not outside…

The room was clean, crisp and updated which is fabulous, but the highlight was dealing with Shelby. What a fantastic gal! We came for a trade show across the street and we need to have some things shipped over to our room. We were lucky to have had her on phone before we booked and also the night I checked in. I drove from DFW airport and arrive at midnight. Shelby was cheerful and helpful, she helped me get my items sorted out and ready for the show. This location is ready to have such a smart and engaged employee like her. Shelby, if you ever see this, thanks a million, a million times! AJ.