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Irvine Vacation Packages

First of all - there’s a £50 holding charge required on check in. This would have been really helpful to have known about prior to arrival. I might have missed it during the booking process but I definitely didn’t know about this until I saw the sign at check in. The hotel is fine. I can’t say I would pay so much to stay here again. The shower in the room was incredibly small. I awoke in the middle of the night to find that the bed had separated and there was a big gap in the mattresses which wasn’t great - I didn’t sleep very well. Breakfast was fine - pretty standard. In the middle of service we spotted a staff member refilling the fresh orange jug with the 1.60 cartoon of juice from the newsagent, which we found quite funny. Receptionist was nice, I didn’t catch her name unfortunately. Did not get such a nice vibe from other staff members. On return from breakfast, a cleaner was sitting on the carpet in the hall on her phone. It felt like she was waiting for us to leave and it was kinda odd that she felt she had to do that right outside our door instead of somewhere comfortable- especially because we still had time before checkout. Reasonable level of cleanliness but maybe needs so minor updating? A hand rail on the wall of the stairs would be helpful. I just expected more for the price paid from a hotel that is so well reviewed.

No shaver socket outlet in bathroom. Online checkout app faulty - no indication of cost before taking payment and no emailed invoice. Had to ask for bill info at checkout, defeating speedy checkout.

Nice food easy parking…ok

The staff were all friendly and accommodating. Loved the decor very quirky and lovey communal areas with some beautiful background music

Great place to stay . Very homely clean and great hosts. Tom has been a star. Would always recommend this place for anyone. Not too far from the city centre. And breakfast is great

I didn’t like the impersonal check in and while our room was adequate it didn’t provide the nice touches and hospitality experienced in other accommodation at this price point.